Orders Cancellation
Once an order is confirmed, we do not refunds nor returns.
Returns
Under no circumstances we do not accept returns unless otherwise stated in the item description.
Sale items (if applicable)
Sale items cannot be refunded.
Exchanges (if applicable)
We do not offer exchange, please read product description carefully before purchase. By purchasing the item, the client accepts full responsibility for any scenarios and occurrences from the point the item departs New Earth Store office.
If there is an issue with your purchase, send us an email at love@newearthgroup.com.hk and send your item to: New Earth Group, 19/F, 8 Lyndhurst Terrace, Central, Hong Kong Island Hong Kong SAR China.
